Thank you for shopping at Maison XII. We are dedicated to providing you with a seamless and reliable shipping experience. This Shipping Policy outlines the details of our shipping procedures, delivery times, and related information.
1. Shipping Destinations
We currently ship to the following locations: [List of Countries]. If your location is not listed, please contact us at [Your Email Address] to inquire about potential shipping options.
2. Processing Time
Orders are typically processed within [number] business days after payment confirmation. Processing time includes order verification, quality checks, and packaging. Please note that processing times may be longer during peak seasons or promotional periods.
3. Shipping Methods and Delivery Times
We offer the following shipping methods:
Delivery times are estimates and may vary depending on the destination, shipping carrier, and unforeseen circumstances such as weather conditions or customs delays. Maison XII is not responsible for delays caused by the shipping carrier or customs.
4. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
6. Customs, Duties, and Taxes
For international orders, please be aware that you may be subject to customs duties, taxes, and fees levied by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Maison XII is not responsible for any customs duties, taxes, or fees incurred during the shipping process. Please check with your local customs office for more information.
7. Shipping Address
Please ensure that you provide an accurate and complete shipping address during checkout. Maison XII is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping costs to resend the package.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at [Your Email Address]. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. Please retain all packaging materials and damaged items in case the carrier needs to inspect them.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at [Your Email Address] or [Your Phone Number].
