Refund and Return Policy

At Maison XII, we are committed to ensuring your satisfaction with our luxury grooming and haircare products. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy.

1. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

  • The product must be returned within [number] days of the original purchase date.
  • The product must be unused, unopened, and in its original packaging, including all seals and labels intact.
  • You must provide proof of purchase, such as the order number or receipt.

Please note that we cannot accept returns for products that have been opened, used, or are not in their original condition due to hygiene reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at [Your Email Address] with your order number, the name of the product you wish to return, and the reason for the return.
  2. Receive Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and detailed instructions on how to return the product.
  3. Package Your Return: Carefully package the product in its original packaging, ensuring it is well-protected to prevent damage during transit. Include a copy of your proof of purchase and the RA number inside the package.
  4. Ship the Product: Ship the product to the address provided in the return instructions. We recommend using a trackable shipping service to ensure your return arrives safely.

3. Return Shipping Costs

The customer is responsible for all return shipping costs unless the return is due to a defect in the product or an error on our part. In such cases, Maison XII will cover the return shipping costs. We will provide you with a prepaid shipping label or reimburse you for the shipping costs upon receiving proof of payment.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within [number] business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original product following the return process outlined above and place a new order for the desired product on our website.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Your Email Address] with your order number and photos of the damaged or defective product. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

7. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Products marked as final sale
  • Products that have been opened or used

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at [Your Email Address] or [Your Phone Number].

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